For this project I spoke to an entrepreneur
who creates custom dresses for girls and original keepsakes for weddings, etc. I
have long admired her work; her creations are absolutely gorgeous and amazing.
Not only that, there is obviously a lot of love and pride put into her work.
Here is the answers she gave to the questions asked:
Who
are your target customers? Weddings and people with children.
Where
do you find your customers? Etsy
What
are your customer's demographics? Woman with children and brides to be
What
kinds of media do your customers consume? Mobile apps
What
are your customers' problems? Receiving items on time. Typically delayed
shipping causes a lot of trouble for me with them.
What
are your customers currently doing to fix their problems? Learning from
experience by ordering earlier.
How
big, on a scale of 1-10, is this problem in your customers' lives? 10 for
the ones experiencing the delay. Added stress, especially for brides to be.
Do
your customers have a budget allocated to fix this problem? They could
order rush, but choose to chance it to save money.
As for “potential” customers, I spoke to a
bride and two moms. I asked specifically about ordering customized items. Two
said they had used Etsy before to order customized items. The third cited the
higher cost of many Etsy items as a reason not to use it. Shipping was brought
up as an issue by all three, both the cost and time. When asked about media,
Apps were in the list, but so were Netflix shows and lots of kid’s cartoons
(little wonder with two moms).
I felt like Brooke has an excellent grasp on
her customers and their needs. While one potential customer said Etsy items
cost too much, that is not a customer Brooke would have ever had anyways. The
other two would happily purchase from Brooke for their customized needs.
Following Brooke myself, I know she is constantly seeking feedback from her
customers and from friends and family to improve what she offers, prices and
service.